FAQ

How long will it take to get my order?

Generally, you can expect to receive your order within 7-10 business days, often sooner. The creation of your item can take up to 3-5 business days. I use USPS Ground Advantage shipping, which promises delivery in 2-5 business days. If you should need your order expedited, please contact me and I'll do my best to accommodate.

How will my order ship?

Each order from A Modern Tale comes to you beautifully packaged in a gift box. Single items are generally shipped in an eco-friendly padded mailer, and larger orders are shipped in a box.

Do you ship internationally?

I am currently only shipping within the USA. I offer free shipping on all orders using USPS Ground Advantage with tracking and delivery confirmation.

What is your return policy?

It's important to me that you are 100% satisfied with your item. I offer returns and exchanges within 10 days after delivery of the order. Please contact me within 10 days of receipt for return instructions. Please note that custom orders are not returnable.
Upon receipt of the item in original condition, a full refund will be made or the new item shipped. However, you are responsible for return shipping costs.
To cancel your order, please contact me within 24 hours. Custom orders cannot be canceled beyond this period of time.

Your satisfaction is of utmost importance to me, and I’ll be more than happy work with you to sort out any issues. Please feel free to reach out to me at any time!

What do I do if my jewelry needs to be repaired?

I stand by the quality of my jewelry and will repair any damage due to defects for the lifetime of the product. To request a repair, please contact me at yvonne@amoderntale.com.

What is PMC?

Many of my pieces are created using sterling silver precious metal clay (PMC). This is a clay made up of finely ground precious metal particles, water, and an organic binder. It can be shaped, textured, embossed, and manipulated like any other clay. After drying, the piece is carefully cleaned up and sanded, then fired in a kiln, where the water and binder burn off and the metal particles are fused together in a process called sintering. The end result is a silver piece slightly finer than sterling (96% fine silver and 4% copper).

What's the best way to care for my oxidized sterling silver jewelry?

Oxidized silver jewelry must be treated differently from your shiny silver jewelry when it comes to care and cleaning. Here are a few tips on prevention and removal of tarnish while preserving the beautiful patina that you love:

Never use a commercial jewelry cleaner on your oxidized silver jewelry. This will strip away the oxidization.
Store in a cool, dry place.
Keep away from paper and wood. A fabric-lined jewelry box or plastic case is a better choice.
Gently polish with a soft, non-abrasive cloth after each wearing. Be careful to concentrate only on the raised portions so as not to rub away the oxidization.
Polish with a cleansing cloth pre-loaded with a specially formulated tarnish-removing compound, again concentrating only on the raised surfaces.
For certain items with deep oxidization, I recommend laying the cloth on the edge of a flat surface and rubbing the piece on the cloth to avoid removing the oxidization from the crevices.